Gertrude-Froehlich-Sandner-Strasse 3/2 By Vienna Central Station
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Reviews and Ratings
Reviews from guests about their experience.
60%
loved their spa retreat and can’t wait to return.
6.0/10
Guest rating
Rooms
6.6
Location
9.2
Service
5.2
Dining
7.8
Guest reviews
6.0/10
based on 5 reviews
8.6
8.6/10 based on 6761 reviews
Jackson
United Kingdom,
March
2025
5.0/10
My stay at Novotel Wien Hauptbahnhof was quite mixed. The location is unbeatable, just steps from the train station, making it perfect for transit. However, I faced several inconveniences like missing room amenities and inconsistent service during my four-night stay. Overall, while the hotel has its charm with spacious rooms and friendly staff, the execution of certain services fell short of expectations.
Rooms
6.0
The rooms are spacious and clean, but I had issues with the coffee supplies not being regularly refilled. Additionally, the bedding arrangement could use improvement as the sofa bed was not as comfortable as anticipated.
Service
5.0
While the staff was generally friendly and attentive, I found the reliance on a QR code for requests to be cumbersome. Some minor issues like uncleaned mugs were frustrating, and I often had to wait or queue at the reception for assistance.
Location
9.0
The location is excellent, just a stone's throw from Wien Hauptbahnhof, which allows easy access to public transport and key attractions in Vienna. It feels very central and convenient for travelers.
Dining
Facilities
7.0
The hotel's facilities are adequate, including a clean and modern design. Although the coffee-making provisions fell short, the overall cleanliness stood out to me.
Grayson
United Kingdom,
March
2025
7.4/10
While my stay at Novotel Wien Hauptbahnhof provided a mostly comfortable experience with spacious rooms and a supportive staff. I did encounter some issues like the lack of replenishment of basic amenities during my stay. The location was impressive, offering quick access to public transport and surrounding attractions, enhancing my convenience. However, the breakfast options, though tasty, could use a broader variety for the price point.
Rooms
8.0
My room was spacious and impeccably clean, with comfortable bedding that ensured a good night’s sleep. The inclusion of tea and coffee facilities was a nice touch.
Service
6.0
The staff were generally friendly and attentive. though there were moments where requests were overlooked, like the replenishment of hand soap and tea bags throughout my stay.
Location
9.0
The hotel's proximity to Wien Hauptbahnhof was a major highlight for me, making traveling around Vienna and even venturing to nearby cities incredibly easy.
Dining
7.0
Breakfast offered many delicious options, including local specialties, although I felt the selection could have been more diverse to match the price.
Facilities
6.0
The hotel had a range of amenities, including a fitness center, which I appreciated. but the limited spa hours were a bit of a downside for me.
Lily
United Kingdom,
February
2025
5.8/10
My recent stay at Novotel Wien Hauptbahnhof was a mix of highs and lows. The hotel's location near the main train station is fantastic for travelers, and I appreciated the comfort of the beds. However, the service was less than ideal during my solo visit, and I faced several room maintenance issues that detracted from my experience. Overall, it's a hotel with potential but room for improvement.
Rooms
6.0
My room had several maintenance issues, including a broken kettle lid and shower tray, and it was right next to the lift, which made it noisy.
Service
5.0
The receptionist's demeanor was surprisingly unfriendly, and the delay in checking into my room was frustrating as I waited longer than expected.
Location
9.0
The hotel’s location next to Wien Hauptbahnhof made getting around Vienna very easy, with excellent public transport options at my doorstep.
Dining
8.0
Though I didn't have breakfast during this visit, my previous experiences with the breakfast selection were good and included a variety of options.
Facilities
7.0
The hotel offers family-friendly services and a decent minibar, which was appreciated, but other amenities could have been better maintained.
Riley
United Kingdom,
December
2024
6.2/10
During my stay at Novotel Wien Hauptbahnhof, I appreciated the excellent location and cleanliness of the hotel, which made it easy for me to explore Vienna. However, the service left something to be desired, as I encountered issues with room cleanliness and communication that detracted from the overall experience. The breakfast selection was another highlight, offering a variety of tasty options.
Rooms
7.0
The standard family room was cozy, but the sofa bed took up most of the space, making it feel a bit cramped. Overall, the mattress quality was comfortable, contributing to a good night's sleep.
Service
5.0
While the staff were helpful, there were notable instances of miscommunication regarding room requests, leaving me to deal with uncleaned coffee mugs during my stay. The reliance on QR codes for assistance was frustrating as well.
Location
9.0
The location was superb, right across from Wien Hauptbahnhof, which made accessing public transport a breeze. It was ideal for easy travel around the city and visiting local attractions.
Dining
8.0
I really enjoyed the breakfast, which had a fantastic selection, including local specialties that catered to different tastes. However, the dining experience could be improved with better service during the busy hours.
Facilities
8.0
The hotel's facilities, including the gym and sauna, were well-maintained. I particularly appreciated the cleanliness and the modern design throughout the premises, making it a pleasant environment to stay in.
Stella
United Kingdom,
November
2024
5.6/10
I had a mixed experience at Novotel Wien Hauptbahnhof. While the location was fantastic, providing easy access to transport and the city, my recent solo stay didn't live up to my previous visits. Issues included a slow check-in process and a room that needed better upkeep, including broken fixtures and a lack of replenishment of basic amenities. The breakfast was excellent during previous stays, but this time I missed it completely.
Rooms
6.0
My room showed signs of wear, with broken items and cleanliness concerns, which was disappointing given past experiences.
Service
5.0
The receptionist's attitude was unusually surly, and I felt neglected during my long wait to check in and get my room.
Location
10.0
Being right by Wien Hauptbahnhof made it incredibly convenient for traveling around Vienna and beyond.
Dining
8.0
Although I did not partake in breakfast this time, the previous offerings were diverse and delicious.
Facilities
6.0
The hotel facilities had potential, but the issues I faced, like the lack of basic supplies in my room, detracted from the experience.